Privacy Policy

Last updated: 2026-01-25

Clasta Inc (“we”, “us”, “our”) operates the eCommerce website https://clastapp.com using WooCommerce. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

Information You Provide

  • Full name

  • Email address and phone number

  • Billing and shipping address

  • Order and transaction details

  • Account information (if you create an account)

Payment Information

Payments are processed securely by third-party payment processors. Clasta Inc does not store or process full payment card details.

Payment processors used:

  • PayPal

  • Flutterwave

  • Paystack

Automatically Collected Information

  • IP address

  • Browser and device information

  • Pages visited and site interactions

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver orders within Ghana

  • Communicate about orders, payments, or support requests

  • Manage WooCommerce customer accounts

  • Improve website functionality and user experience

  • Prevent fraud and ensure transaction security

  • Send marketing communications (only with your consent)

3. WooCommerce Data Usage

WooCommerce stores:

  • Customer contact and address details

  • Order history and purchased products

  • Cookies to maintain cart sessions and login functionality

This data is required for normal store operations.

4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Contract – fulfilling your order

  • Consent – cookies and marketing communications

  • Legal obligation – accounting and tax requirements

  • Legitimate interest – fraud prevention and site security

5. Your Rights (GDPR & CCPA)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Request data portability

🚫 We do not sell personal data.

Requests can be sent to info@clastapp.com

6. Cookies Policy (Summary)

Cookies help us to:

  • Enable shopping cart and checkout functionality

  • Remember user preferences

  • Improve website performance and analytics

You may disable cookies via your browser settings.

7. Data Sharing

We only share data with trusted service providers such as:

  • Payment processors (PayPal, Flutterwave, Paystack)

  • Delivery partners within Ghana

  • Website hosting and technical service providers

All partners are required to protect your personal information.

8. Data Security

We use reasonable technical and organizational safeguards to protect your data. However, no online transmission is completely secure.

9. Data Retention

Personal data is retained only as long as necessary for:

  • Order fulfillment

  • Legal, tax, and accounting obligations

10. Children’s Privacy

Our website is not intended for individuals under the age of 13.

11. Contact Information

Business Name: Clasta Inc
Email: info@clastapp.com
Registered Address: P.O. BOX AB 381, Abeka, Ghana
Temporal Office: Mamprobi, Accra (Near Mamprobi Goil Filling Station)

Refund & Returns Policy

Effective date: 2026-01-25

At Clasta Inc, customer satisfaction is important to us.

Returns

  • Items may be returned within 7 days of delivery

  • Items must be unused and in original packaging

  • Proof of purchase is required

Non-Returnable Items

  • Perishable goods

  • Digital or downloadable products

  • Items damaged due to misuse

Refunds

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable unless the item is defective or incorrect

Exchanges

Exchanges are allowed only for defective or incorrectly delivered items.

How to Request a Return

Email info@clastapp.com with:

  • Order number

  • Reason for return

  • Photos (if item is damaged)